Q.01
Will you talk to our AI clients directly?
Not by default. Every engagement is white-label safe — we sit behind your team and the client only sees your brand. If you want a named technical lead joining a client call to talk through an evals plan or an architecture trade-off, we can do that, but it has to be explicitly white-listed in the SOW.
Q.02
Do we have to hand over the AI strategy or prompt design to use AgencyRelay?
No. Strategy, evaluation direction, prompt design, and the client relationship all stay on your side. AgencyRelay carries the production engineering underneath — agents, RAG pipelines, evals, integrations, observability — so the strategy actually ships into a system the client trusts.
Q.03
Can you build production agents with evals and guardrails?
Yes. Production agents — tool use, multi-step workflows, evals running in CI, guardrails, prompt-injection mitigations, observability, and a real fallback story when the model is wrong — are common shapes inside Capability Expansion and Invisible Delivery Team. Larger ones usually start with a Proposal Rescue Desk cycle so the technical scope is defensible before the SOW is signed.
Q.04
Do you handle RAG over real client data — ingestion, chunking, retrieval, eval harness?
Yes. RAG & Knowledge AI is one of the three primary capabilities AI consultancies pull on. We own ingestion, chunking strategy, reranking, citation discipline, an eval harness, and the honest "I don't know" path. Embeddings and evals are not reused across engagements.
Q.05
What about model choice, evals, and AI safety considerations?
Model choice and evals direction stay with you — that's the strategy half of the engagement. We carry the eval harness, the regression tests, the prompt-injection mitigations, the per-tenant isolation, and the audit logging that move an AI engagement from interesting pilot to renewed line item. We do not publish model research on your behalf.
Q.06
Is there a minimum commitment to start?
Proposal Rescue Desk is per-cycle, fixed price, no retainer. Capability Expansion is a monthly retainer when you're ready to carry AI implementation as a service line. The Solo Specialist pod inside Invisible Delivery Team starts weekly with no minimum number of weeks.
Q.07
How quickly can an AI-consultancy engagement start?
Once the partner call is done and the first SOW is signed, a Proposal Rescue Desk cycle can begin within 48 hours of NDA when there's a hard client deadline on an AI bid. Capability Expansion typically begins within 5–7 business days of the first SOW. Production engagements size onboarding around model and data access timelines.