Q.01
Can we start in one model and move to another later?
Yes — the models are designed to flow into each other. Referral introductions occasionally turn into white-label engagements once the agency rebuilds the right service line. White-label engagements regularly graduate into Dedicated Partner Pods once the volume becomes predictable. The MSA covers the relationship; each engagement carries its own SOW.
Q.02
What's the difference between Overflow Pods and Dedicated Partner Pods?
Overflow Pods are variable / burst capacity — short-cycle, scoped per engagement, with weekly billing and a 1-week minimum. Dedicated Partner Pods are ongoing reserved capacity — a named team, set weekly capacity per role, monthly retainer, with a quarterly minimum. Same delivery operation underneath; different commitment shape on top.
Q.03
How is referral attribution handled?
Attribution is written into the referral agreement up-front: the introduction window, the referral fee schedule, and the close-out cadence. We pay quarterly against signed and invoiced revenue inside the attribution window. Outside that window, the engagement continues without further attribution unless re-negotiated.
Q.04
Can we use AgencyRelay's name in front of our clients on a white-label engagement?
By default, no. White-label is the operating default and the SOW is written that way. If your account benefits from a sub-brand or co-delivery badge, that's an explicit addition to the SOW — never an improvised decision mid-engagement.
Q.05
What's the minimum size for a Dedicated Partner Pod?
The minimum viable Dedicated Pod is roughly one delivery role (e.g. a senior developer or designer) plus a part-time delivery lead, reserved at a defined weekly capacity. The exact composition is calibrated against your roadmap. Below that volume, an ongoing Invisible Delivery Team SOW is usually a cleaner fit.
Q.06
Can we run multiple partner models with you concurrently?
Yes, and many partners do — typically a Dedicated Partner Pod for ongoing recurring delivery and an Overflow Pods SOW for spike weeks. Both sit under the same MSA. Referral arrangements can also run alongside delivery engagements when the opportunity sits outside the agreed scope.
Q.07
Who actually signs the contracts in each model?
In the Referral model, Salt Technologies signs the end client. In the White-label and Dedicated Partner Pod models, your agency signs the end client and Salt Technologies signs your agency. Every contract — MSA, NDA, SOW — is issued by Salt Technologies, Inc., the legal entity behind AgencyRelay.
Q.08
Are no-poach commitments different across models?
No. The mutual no-poach / non-solicitation language sits inside the single MSA and applies across whichever model is active. It runs for the duration of the engagement and a defined window after — same terms whether you're referring, white-labelling, or running a reserved pod.