Q.01
Will you talk to our enterprise clients directly?
Not by default. Every engagement is white-label safe — we sit behind your team and the enterprise client only sees your brand. If you want a named delivery lead joining a client call to walk through an architecture decision or a security posture, we can do that, but it has to be explicitly white-listed in the SOW.
Q.02
How do you fit into our enterprise client's procurement and audit posture?
AgencyRelay sits on your side of the contract chain. Your enterprise client signs with you under your existing MSA / frame agreement; AgencyRelay is engaged through Salt Technologies, Inc. on a separate MSA on our side. Insurance, security review, change-control posture, and data-handling boundaries are documented in the SOW so the enterprise's procurement and security teams have a clean read.
Q.03
Can you absorb a multi-quarter modernisation without us hiring permanently?
Yes — that's the dominant Invisible Delivery Team shape for boutique IT consultancies. A pair or larger pod with a delivery lead, the same engineers month-on-month, capacity flexed by SOW amendment as the enterprise roadmap shifts. No permanent overhead between engagements.
Q.04
Can you take ongoing support and maintenance off our senior consultants?
Yes. Support & Maintenance is one of the three primary capabilities boutique IT consultancies pull on. Invisible Delivery Team commonly carries dependency upgrades, observability triage, and incident response on live enterprise engagements — on-call boundaries written into the SOW. The intent is to give your senior consultants their hours back on advisory and new-account work without dropping the SLA on the existing accounts.
Q.05
How do you handle data isolation across our enterprise accounts?
Per-tenant isolation, scoped repo access, scoped infra credentials, and scoped data access — agreed in writing in the SOW before the first PR opens. Engineers are not given cross-account visibility, and credentials are revoked on engagement completion. Embeddings, prompts, and evals on AI engagements are not reused across enterprise tenants.
Q.06
What about insurance, security review, and audit trail?
Salt Technologies, Inc. carries professional indemnity and cyber liability cover. Security review can be completed inside the enterprise's standard vendor-onboarding process, with the AgencyRelay engagement scoped under your existing frame agreement. Audit trail — who shipped what, when, with which approvals — sits inside your repo, your CI, and your project channel by design.
Q.07
What's the minimum commitment to start?
The Solo Specialist pod inside Invisible Delivery Team starts weekly with no minimum number of weeks. Overflow Pods supports one-week, two-week, or four-week commitments — the per-week rate decreases as the commitment lengthens. Capability Expansion is a monthly retainer when you're productising a service line across multiple enterprise accounts.